Frequently Ask Questions
Frequently Ask Questions

What are your quality certifications and standards?

HUATAI comply ISO 9001 (quality management system), CE (European Conformity), and RoHS (Restriction of Hazardous Substances). Our company ensures that our machines meet all relevant standards.

Do you customize the machine based on my requirements?

Yes, we do. We offer custom machines that are designed to meet your specific needs. The equipment can be configured with a variety of options to meet your production needs.

How long is the production lead time?

The production lead time of our machines depends on the model you choose. Generally, it takes about 15-20 working days for production and 3-7 days for delivery. Packaging is usually packed in wooden cases which can protect the machine from damage during transportation.

Do you ensure safe and secure delivery?

Yes, we guarantee safe and secure delivery of our machines. Our delivery partners provide the best-in-class services and ensure that your product is delivered in the best condition.

What payment method do you accept?

Huatai accepts payment by bank transfer, wire transfer, credit card, and PayPal. Please discuss more information with our sales representatives.

How do you provide after-sales support?

We offer after-sale services such as maintenance and repair, technical support, and spare parts supply. We can also provide training for operators and technical personnel online, as well as remote technical support services.

How do you ensure the quality of your machines?

As a professional manufacturer, HUATAI typically ensures quality by testing the machine with a range of materials to check that it can work accurately. We also often use a range of quality control checks to ensure that all components are working as they should. This includes testing components such as motors, sensors, solenoids, and more. Finally, our team also carries out a visual inspection of the machine to ensure that it looks good and is free from any visible defects.

What information customer must provide if there are machine troubles?

The customer should provide the following information:

  1. A detailed description of the problem(s) that need to be repaired
  2. The model number of the machine
  3. Serial number of the machine
  4. Date of purchase
  5. Shipping address
  6. Contact information (name, phone number, email address)

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